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Terms and Conditions

For the U Create holiday program - Our holiday workshops are often booked out with waiting lists so please check the refund policy.

  • A full refund is given with 7 days notice

  • 6 days - 48hrs notice you are welcome to get a credit for another class to be used DURING that same holiday - or pass your place to another friend.

  • 48hrs and less - no refunds or credits as your spot can not be re sold

'MAKE UP' CLASSES - Term Time 

 We know life is sometimes tricky and kids get sick or families go away so we aim to help with offering 1 'make up' class each term. Your student is welcome to attend any additional class during that week.

Please contact direct to book them in. 

U Create Sip & Paint - Our classes are often booked out so please check the refund policy.

  • A full refund is given with 7 days notice

  • 6 days - 48hrs notice you are welcome to get a credit for another class to be used within 6 months - or pass your place to another friend.

  • 48hrs and less - no refunds or credits as your spot can not be re sold

Hilder Road or Rainworth SICKNESS - If your child is sick or away from school PLEASE text or email to let us know in advance otherwise we might be searching for them around the school in their absence.

COVID 19 PROCEDURES  -

  • Please ensure you adhere to current Covid guidelines by QLD health.

  • Where a mask if directed

  • If you or your child is sick please do not attend the session.

  • If you have been in any nominated hotspot please do not attend the session.

  • When arriving at the U Create studio please sign in with the QLD health QR Code.

  • Please use sanitiser provided and remain socially distance when entering or exiting the premises

  • Cancellation due to lockdown - full refund will be offered

  • Cancellation due to you having to isolate or sickness - A credit will be offered

GENERAL SAFETY - 

  • We take the safety of you and your children very seriously but we ask that you consider the following.

  • Students are not permitted to play outside in the parks or school field unsupervised before or after the session unless supervised by a parent

  • Kids Art is VERY messy and whilst we provide aprons if you are worried about school uniforms please supply a set of ‘Art clothes’ to change into or a large T-shirt / shirt that can be kept for Art class each week for protection. 

  • Students should wear closed in shoes for their protection.

  • Sip & Paint can also get messy - U Create accepts no liability for damage to your clothes and possessions. Please place handbags and coats in the racks provided by the door, leave your best outfits for another night and come in your jeans or something comfy.

  • Behaviour - We expect all students big and small to adhere to the U Create behaviour policy: be respectful, kind and caring - & BIG UP everyone's work!  

  • Accidents happen - Of course to make great work we need to use scissors, craft knifes, glue etc. - a first aid kit is always on hand but please inform us before if your child has any medical concerns, allergies, behaviour issues so we can make sure we are equipped to care appropriately. 

  • Time - We know traffic can be tricky and stuff comes up but please be prompt for pick up as we may have another class we have to get to. If you are running more than 10 mins late please arrange alternative pick up from another parent or adult and give us a call.

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